All orders are processed and shipped within 3 business days from our Canadian manufacturing facility in St Catharines, Ontario, Canada.
USA and Canada
Under $50 = $14.99
Under $99 = $9.99
Over $100 = FREE
*Free shipping does not apply to Alaska, Guam, Hawaii and certain remote locations. Actual cost of shipping will be charged through the checkout process.
Duty: Duty-Free on all orders under $800 USD
Expedited Shipping (example: DHL 2 days) options are available during the checkout process.
USA/Canadian Customs may delay your package adding a few extra day(s) in transit. If your order needs to arrive on a certain date. Please email us before placing your order.
All international shipments are charged at actual cost shipping during the checkout process. Please select the courier of your choice.
* Duty and VAT may be charged by your local Post Office before you are given your package. Please contact your local Post Office for their policies on packages received from Canada. *
Returns & Exchanges - made easy!
As long as your products are unused, unwashed and in resalable condition (clean, no pet hair, no smells, etc.) you can mail your products back to us within 3 months from the date of purchase. Please fill out the form below to receive your Return Authorization Number.
Due to sanitary reasons, we cannot accept returns on used products.
Returns - A full refund minus a restocking fee and our actual cost to ship your order to you.
Exchange - Receive a full credit of the purchase price and free shipping on your exchange.
Credit - Receive a full credit of the purchase price to be used on any future order.
Return and Exchange Form
Return Policy: Mother-ease will provide a full refund, less actual shipping and handling costs, on unused, unwashed, re-saleable products (clean, no pet hair, etc.) for a period of 3 months from the date of purchase. Products that are on clearance or are special orders do not qualify for return. Return mailing/shipping costs for returned items are the responsibility of the sender. After inspection, if any product has been washed or deemed un-saleable it will be mailed back at the customer’s expense.
Exchange Policy: Mother-ease will exchange items that are unused, unwashed, and in re-saleable condition (clean, no pet hair, etc.) for a period of 3 months from the date of purchase. Products that are on clearance or are special orders do not qualify for exchange. Return mailing or shipping costs for exchanged items are the responsibility of the sender unless there was a mistake made by Mother-ease. After inspection, if any product has been washed or deemed un-saleable it will be mailed back at the customer’s expense.